Virtual mediations and arbitrations via video conference are nothing new to Henning Mediation & Arbitration Service.

Our founder, Ed Henning, was one of the very first people in the United States to embrace mediation and began this company 24 years ago. Resolving disputes was Ed’s passion. He was an innovative thinker and dreamed of involving technology into the mediation process; allowing parties to resolve their disputes from anywhere in the world. With that dream in mind, in 1999 Ed created a video conference division of Henning Mediation & Arbitration. Since that time Henning has used video conferencing to successfully assist thousands of clients, both domestic and international, in resolving their disputes.


Virtual Mediation

With our 20+ years of experience, Henning's virtual mediations have been tailored to work just as if you were in our office.


The Basics

You will receive an invite from us via email. The link in the email takes you directly to the meeting and will prompt you to install any necessary software. Windows and Mac just install a small utility. Android and iPhone devices will instruct you to install the Zoom app.

Each party will be placed in their own private breakout room so that they may speak privately with the mediator and amongst themselves. The parties can also join together in the “main room” in order to share presentations and give opening statements. The mediator can also pull people from their breakout rooms and have them join separate caucuses as needed.

We will even have a member of the Henning staff who will be there to assist.

Anyone who wants further information, please do not hesitate give us a call and we can walk you through the whole process. You can also join a test meeting to familiarize yourself with Zoom.


More Details

Each meeting has a unique 9, 10, or 11-digit number called a meeting ID that will be required to join a Zoom meeting.

If you are joining via telephone, you will need the teleconferencing number provided in the invite.

Zoom has great tutorials to help you with any problems you may run into.


Virtual Arbitration

Do you need your day in court? Let us help you get your cases tried now.

Henning Mediation's expert panel of Neutrals offers fully digital binding arbitrations in addition to in-person arbitrations. With the courts closed, arbitration can be the solution. We are fully equipped and have the protocols in place to get your case finalized today.

Email us or give us a call to schedule now.


Henning Virtual Arbitration Protocols and Procedures

View as PDF

The following protocols and procedures have been adopted by Henning Mediation & Arbitration Service, Inc. (“HMA”) for the conduct of video arbitrations. These protocols and procedures are a supplement to published HMA Rules for Arbitration.

Video Platform
HMA will conduct video arbitrations utilizing the Zoom platform. All counsel, parties and witnesses that will be in separate locations should download the free client version of Zoom. Counsel are strongly encouraged to become familiar with the basic features of the Zoom software such as the ability to mute, hand raise and screen share.

System Requirements
Each participant – counsel, parties and witnesses – will need a device with camera and audio capability and a stable internet connection capable of streaming audio and video via the Zoom plastform. Headphones or earbuds are perfectly acceptable to improve audio. While cell phones can work as a Zoom device, they are highly discouraged.

Location Requirements
During the arbitration hearing all participants must be able to see and hear each other. To ensure that you can be seen clearly, there needs to be adequate lighting, preferably positioned in front of you. Back lighting will cause the face to be obscured. It is best to have a neutral, non-distracting background. Participants must have a private, quiet location where they will not be disturbed during the hearing. The camera should be positioned at, or just above, eye level.

Commencement of Arbitration Sessions
Parties and counsel should log on to a daily hearing session at least ten minutes in advance of announced start time. Witnesses should log on at least ten minutes in advance of a scheduled appearance time. Advance log in will not apply during breaks since the Zoom sessions will remain active.
On logging in each day scheduled for arbitration hearings, counsel and parties will be in a virtual “Waiting Room.” An HMA host will individually move each counsel and party (or party representative) to the “Main Session” room where they will be assigned their respective private “Breakout Rooms.” When all are present the Arbitrator or an HMA host will move individuals into a joint hearing room. Upon joining the meeting, witnesses will also be placed in a “Waiting Room” until their scheduled testimony.

Conduct During Hearings/Professionalism
Virtual hearings which may find parties and their counsel in different physical locations, including homes and home offices, require new and heightened considerations of professionalism.

  • During hearing sessions parties and counsel should conduct themselves in the same manner as if in a courtroom – remain seated, no moving around, no audio interruption except by counsel to make objections per the process set out below.
  • Video hearings require increased diligence to allow witnesses to fully answer questions. Making a record is a difficult process for a court reporter under any circumstances but interruptions during video sessions result in audio cacophony. All participants should speak toward the computer speaker to reduce the possibility of missed words. Microphones should be muted by every person who is not speaking.
  • Witnesses under examination shall be subject to the same rules as an in-person hearing - no communication by any means other than counsel conducting the examination. Witnesses may not consult with anyone during testimony, and they may not consult documents that are not in the record, or about which they are not being questioned irrespective that the document may be in the record.
  • No person shall be present during the hearing except for disclosed participants. At the outset of the proceeding each participant shall identify any other persons present at the participant’s location. Counsel will represent that anyone present in a room with a party or witness during the hearing is on camera at all times.
  • The arbitration hearing is a confidential proceeding and may not be recorded by counsel, the parties, or witnesses.

Documents
Counsel shall provide Exhibits to be used during the hearing to the Arbitrator per case management order or the arbitrator’s instruction. Counsel shall provide Exhibits to be used during witness examination to any witness at a remote location in advance of the witness’ appearance with clear instructions as to whether the material may or may not be viewed in advance of hearing testimony. If the instructions on the envelope/container state that it may not be opened until examination of the witness at the hearing, the witness will open it at the direction of counsel conducting the examination while being viewed by counsel and the arbitrator. The envelope containing the documents should be clearly marked as “Direct Examination” or “Cross Examination.”
Counsel are encouraged to consider utilization of the “screen share” function on the Zoom platform during witness examination and argument when specific provisions of a document are under consideration.

Witness Sequestration
Witnesses will be sequestered either in their private “Waiting Room” or a separate “Breakout Room” by an HMA host upon logging in and during breaks in an examination.

Objections
Counsel wishing to make an objection during a witness examination should simply raise a hand or use the “hand raise” feature on the Zoom tool bar. The Arbitrator will stop the examination to inquire regarding the basis for the objection. The Arbitrator will have the discretion to move counsel and any court reporter to a separate room for bench conferences. Counsel are reminded that rules of evidence are significantly relaxed in arbitration.

Emergency Notifications
At the beginning of the arbitration hearing the Arbitrator will provide the participants with a phone number so that any participant who has temporarily lost an adequate connection to the Zoom platform may promptly notify the Arbitrator of that event. An HMA employee will be available to provide technical support, if needed, during the hearing.

In light of the COVID-19 pandemic, all classes have been converted to being conducted via video conference. We are currently using the Zoom platform. The GODR is enforcing a few rules that have to be followed to participate in our video training.

GODR Rules For Participating In Training Over Video Conference

  • Trainees must use a computer or laptop. Phones/Tablets cannot be used.
  • Trainees must have both a camera and microphone and both must be enabled.
  • Trainees must have access to high-speed, secure internet (no public WIFI, no hotspots).

The training requires your active participation and attention, and you will not be able to multi-task during the training. During the video conference we will all be able to see and talk to each other. For this reason you need to have a location where you will not be disturbed. This training is not the same as a recorded online webinar where you can push pause, do something else, and come back to it later.

If you need further assistance with video conferecing, see our help page, or give us a call.

Video Conferencing Platforms

Over the past 20 years video conference technology and platforms have changed dramatically. Henning has kept pace with those changes implementing them as soon as they have come on the scene. Today Zoom is the best platform for conducting mediations and arbitrations of almost any size. This platform allows us to assign virtual “breakout” rooms to every party in a mediation or arbitration. It also allows the neutral to switch from one breakout room to other effortlessly, just as we do for an in person mediation or arbitration.

Zoom is very user friendly, even for the most technologically challenged. You will receive an email invitation to the scheduled case. Click on the link in the email and you will be taken directly to your scheduled video conference. Best of all, it’s free for our clients.

Find more information here including all the specifications needed to use Zoom.

    By default, Henning mediations, arbitrations and training classes are not recorded. Zoom does have the capability to record. If you feel you would like to have some or all of the meeting recorded, please reach out to us or discuss it with your mediator/arbitrator/instructor.

    Zoom's screen sharing is set up to be as private and secure as possible. Unless you give permission to do so, the only one who can control your mouse/keyboard is yourself.

    Only the host has the capability to enter a breakout room that they were not assigned to.

    There are a few options.

    1. Click the 'Ask for Help' button. This will alert the mediator know that you are ready for him/her to enter.
    2. Go back to the Main Session room by exiting your Breakout Room. Typically you will find the mediator hanging out in here waiting for the parties to call them in. If they are not in there, they are likely in one of the other Breakout Rooms.
    3. Call or Text the mediator.

    Mention you would like to do this with the mediator or Henning staff. A breakout room will be created for you to discuss privately with the other party. Once done, the host will move you back to your original Breakout Room.